Garry Vacuum - I purchashed this vacuum 3yrs ago and Im on my second one the bags are free but they charge u for shipping.

0 comments
Not resolved

The first vacuum started smoking the second one just wont pick up and I have cleaned out the entire system. Its a rip off.

This will be my third vacuum which I wont purchase another replacement dont do it. If there warranty was worth anything there wouldnt be a complaint form.

They get you by promising free bags and free replacement there is nothing free about this product do yourself a favor and dont buy it you will be sorry if you purchase this vacuum. If they were you would still see the infomercial on television it is no longer on.

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Reason of review: Warranty issue.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Product.

Company wrote 0 private or public responses to the review from Jan 15, 2015.

Vacuum bags on backorder for months for Garry Vacuum

1 comment

Ok this lightweight vacuum works fine and I like it because of the weight, the first one broke after 1 yr and they replaced it with a new one for $50. I was getting bags every 3 months and then they stopped.

We called several times and they say bags are backordered, it has been months now. Cannot use vacuum because no bags and cannot purchase them anywhere except through them, which I shouldn't have to because they are supposed to be supplied for free for the lifetime of the vacuum.

How can you have a vacuum company with no bags?

Obviously them made money up front on the vacuums and then something happened and now they have no bag supplier. We wanted to pick up a belt because ours broke, they said we could not do that, it took 3 weeks to get even though they have an address less than 10 miles from our home, something is fishy here....

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Company wrote 0 public responses to the review from Oct 05, 2014.

Comments

Anonymous
#1284996

I found some size A bags on amazon

Garry Vacuum - Vac runs at half speed

0 comments
Not resolved
3.0
Details
Customer service
Style and Design

called company and after 30 min of trying to explain to them what was wrong, the old $50 trick what a load of ***!!!!! I will not buy any more junk that they make any more.

I also will not to a rep. that cannot speak plain English.

I think they should not be aloud to sell this type of junk in the USA. we wasted out hard earnd money on this pile of junk then cannot get any sadisfaction out of them I wish we had never looked at their ad on the tv that day Ihope they get taken in to court and get hung up

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: Full refund.

  • Cheap construction
Company wrote 0 public responses to the review from Sep 24, 2014.

Garry Vacuum - Cheap plastic parts - no parts replacement - BAD COMPANY!! DON"T BUY !!!!

1 comment
Not resolved

We purchesed this Garry - wish never did - vacuum and the function knob broke off on top of vacuum . Called Garry and told us they can not send the knob but if we pay 50 dollar shipping + we send ours back for an other 50 dollar they will send a new one .

INSANE !!! We are talking about a max. 5 dollar worth of knob !!!! Get it ???

What a waste !!!! Time and money - this kind of companies should be shot down forever!! Period - this is nothing else but the typical scam !!! Who's looking out for this kind of abuse ????

I guarantee like anything else this vacuum also manufactured in China and cost max 25 dollar - and these "Garry - type of companies taking people for a ride !! Shame on you Garry !!!! I will contact to BBB !!! NEVER BUY GARRY VACUUM !!!

I BEG YOU !!!

RIP OFF !!! SCAM !!!!

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Reason of review: Damaged or defective.

Monetary Loss: $150.

  • Cheap construction
Company wrote 0 private or public responses to the review from Aug 27, 2014.

Comments

Anonymous
Phoenix, Arizona, United States #1327854

We have had our Garry vacuum for 7years .. When we first got it there was a defect.

Garry replaced no question paid all shipping. We have had no problems till 2days ago broke the floor hose changing knob. I called today to find out Garry is no longer in business. I love the vacuum.

Now have to find parts and bags. Don't want to have to give up me sweeper...

Garry Vacuum - Pissed Off

1 comment
Not resolved

Ordered the Garry and loved it at first now it is broke will not pick up anything and I called Customer Service they say they do not have a record of me buying the Garry but show that I got Bags for the thing GIVE ME A BREAK! they have cheated me out of my money!

And I'm PISSED OFF! I just want my money back or else replace the dam thing! sick of getting the run around. Have tried to many times to get this fixed and I'm really tired of this.

PLEASE TAKE CARE OF MY PROBLEM. THANK YOU

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Monetary Loss: $150.

Company wrote 0 public responses to the review from Jun 20, 2014.

Comments

Anonymous
#1031405

The same thing happened to me, they have no record of me buying the vacume only bags. I truly dont know how the fair trade commission has not stepped in or they havent had a class action lawsuit brought against them.

Garry Vacuum - Garry replacement vacuum cleaner

0 comments
Not resolved

I was just looking at my replacement Garry vacuum that was a replacement for the guaranteed for life one. I had this replacement and it works worse than the other.

I noticed that it is a refurbished and they even electrical tapped it to hold a piece on. Please , save yourself some heartache and do not buy.

It will not vacuum nothing up and to call the Garry and have to deal with the rude customer service who don't speak English and refuse to let you speak to someone. I ask repeatly and they hung up on me.

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Monetary Loss: $500.

Company wrote 0 private or public responses to the review from Mar 31, 2014.

Garry Vacuum - It has done a good job

0 comments

We have owned two Garry vacuums. The first vacuum broke in about two months after the vacuum picked up a dime.

We sent the vacuum back for a replacement and, of course, had to pay the shipping fee. The replacement vacuum was the platinum edition and it has been operating well for the past two years.

It does not have the suction that some vacuums have but the sweeper brush seems to do a good job of kicking up the dirt into the vacuum. When I use the vacuum it seems to do a pretty good job of cleaning. Also, I have never seen a vacuum that does a better job of picking up dirt in corners. It is excellent for that.

I do not have the complaints that some people do about the vacuum. We had to have it replaced but after that, for us, it has done a good job.

Company wrote 0 public responses to the review from Feb 22, 2014.

Garry Vacuum - Don't buy Gary Vaccum..Scam!!!!

0 comments

I purchased this vacuum in 2/2010 and after few months the vaccuum started to smoke and make a loud noise. I tried to open it to see if it was the belt, which was intack, but it kept making the extremely, unbearable loud motor noise.

I called Gary, to see if I can get it repaired and they told me they would send a new one for a low fee of $50 for shipping and handling, in addition to the shipping and handling I would have to pay to ship the broken one back after I recieve the new one. I was pissed. I told the Cust Serv Rep, I can purchase a new $50 vacuum cleaner with a 2 yr warranty near home for that much.

Anyway don't be like me and get scammed. I usually don't purchase things from TV advertisement, and won't again.

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Monetary Loss: $300.

Company wrote 0 public responses to the review from Nov 09, 2012.

Garry Vacuum easy fix for broken fan

6 comments
Not resolved

Garry will not sell spare parts. I will not spend $50 or more for warranty replacement of vacuum.

I f the fan or impeller breaks, the Oreck 097530001 works just fine. It appears to be made in the same mold of a different plastic. $10-$25 on the web with or without shipping. Purchased locally for $12.95.

Diagnosis took 15 minutes. Repair took 10 minutes.

I will leave the complaints and emotions to others. I do feel this vacuum is overpriced. The customer service e-mail response was quick.

I was not satisfied with no spare parts available.

I saw a comment on the web that it appeared that the Garry was a copy of Oreck. The part above is used in most of the Oreck uprights.

Company wrote 0 private or public responses to the review from Jan 18, 2012.

Comments

Anonymous
#1527634

I've sent it in twice for the impeller after only using it a few times each time. No more.

Anonymous
Tampa, Florida, United States #664946

Ok Dave the Tech, I got the part, I got the tools,what I can't get is into the last bit of the motor to put the NEW IMPELLER IN!!!!!!

HOW do you do it?! I got the nut holding the impeller on thinking that was what was holding the drive shaft to the housing.

It was but once the shaft slipped free the busted impeller is now trapped in the housing! It has the plastic on the intake side but it has no ability to be removed( no twist lock,etc) and the interior side is metal fitted tightly into the plastic housing. I have tried to remove the metal side like it looks in my Oreck repair kit picture but it won't budge!!

Any tips or tricks to free the dead fan so I can get the new one in? PLEASE HELP!!!!!

Anonymous
to tina #666092

I do not remember what the motor looks like. It has been over a year. If you send me a photo, I will give advise dmp24 @ juno.com

Anonymous
to tina Palm Coast, Florida, United States #973078

its simple just bang on the impeller with the other end of a screwdriver and the metal will pop out releasing the fan

Anonymous
to AAA VACUUM #1179712

This information was REALLY helpful, worked perfectly, didn't want to start banging away out of concern for deforming the metal piece. Now I can replace the impeller itself and not the whole unit. This was the only place on the entire web that had this information on how to get impeller out so thank you for posting it.

Anonymous
#497354

had the exact thing happen to me. Yes, they will replace after over $100 for shipping and handling.

What a joke. Do NOT buy this product

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Garry Vacuum

0 comments
Not resolved

Vacuum is a decent one for price. Problem is phony warranty.

I have had one unit replaced free but after a piece broke off on new unit they want $50 to replace it. Warranty states replacement free even if not customers fault. False advertising. Their customer service department will argue with you without hesitation if you bring up the free replacement argument.

The piece that broke off ended up jamming the motor and the unit stopped functioning.

With my first replacement I had the new unit in one week and under terms of warranty. They appear to just want to sell and not honor their written obligations.

Product or Service Mentioned: Garry Vacuum Vacuum Cleaner.

Company wrote 0 private or public responses to the review from Sep 08, 2011.

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