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We purchesed this Garry - wish never did - vacuum and the function knob broke off on top of vacuum . Called Garry and told us they can not send the knob but if we pay 50 dollar shipping + we send ours back for an other 50 dollar they will send a new one . INSANE !!! We...
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Anonymous
Randitsas

We have had our Garry vacuum for 7years .. When we first got it there was a defect. Garry replaced no question paid all shipping. We have had no problems till 2days ago broke ...

#526500
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Ordered the Garry and loved it at first now it is broke will not pick up anything and I called Customer Service they say they do not have a record of me buying the Garry but show that I got Bags for the thing GIVE ME A BREAK! they have cheated me out of my money! And...
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Anonymous
Anonymous

The same thing happened to me, they have no record of me buying the vacume only bags. I truly dont know how the fair trade commission has not stepped in or they havent had a c...

#500296
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I was just looking at my replacement Garry vacuum that was a replacement for the guaranteed for life one. I had this replacement and it works worse than the other. I noticed that it is a refurbished and they even electrical tapped it to hold a piece on. Please ,...
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#481137
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We have owned two Garry vacuums. The first vacuum broke in about two months after the vacuum picked up a dime. We sent the vacuum back for a replacement and, of course, had to pay the shipping fee. The replacement vacuum was the platinum edition and it has been...
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#476717
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I purchased this vacuum in 2/2010 and after few months the vaccuum started to smoke and make a loud noise. I tried to open it to see if it was the belt, which was intack, but it kept making the extremely, unbearable loud motor noise. I called Gary, to see if I can...
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#357780
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Garry will not sell spare parts. I will not spend $50 or more for warranty replacement of vacuum. I f the fan or impeller breaks, the Oreck 097530001 works just fine. It appears to be made in the same mold of a different plastic. $10-$25 on the web with or without...
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Anonymous
tina

Ok Dave the Tech, I got the part, I got the tools,what I can't get is into the last bit of the motor to put the NEW IMPELLER IN!!!!!! HOW do you do it?! I got the nut holding...

Anonymous
jodie

had the exact thing happen to me. Yes, they will replace after over $100 for shipping and handling. What a joke. Do NOT buy this product

#289905
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Vacuum is a decent one for price. Problem is phony warranty. I have had one unit replaced free but after a piece broke off on new unit they want $50 to replace it. Warranty states replacement free even if not customers fault. False advertising. Their customer service...
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#260593
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I purchased these items in October 2010. I have used the vacuum satisfactorily, however the company continues to send me unsolicted vacuum bags, charging me $9.95 each time they ship only 6 bags. This is a rip off, as the company advertised "free" bags for life....
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Anonymous
jeff

bought the vacuum and steam mop 2 years ago. MY wife broke the plastic sleeve connecting the upper handle to the lower handle. I call their 888 # and talked to a AMID in New...

Anonymous
Mary

Hi! I believe your mop works. When you use it the first couple of times you have to let it heat up longer that you think, you have to \"break in\" the heating element. Once it...

#255043
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Purchased 2 Garry vacuum cleaners with 2 "free" steam mops 18 months ago. One broke within 3 months and had to be replaced "free" but cost $79 for shipping new unit to me and $49 to ship the old unit back. Then the handles broke off both steam mops and they were...
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#241009
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My Garry vacuum was advertised to be the only vacuumn I would ever need to own. It died after a few brief months, and at a time I needed it the most--moving residences. I will never buy or recommend another Garry product!! It did not perfrom as advertised from day...
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Anonymous
Mary

Dear Anonymous, I work for the Garry company. I am sorry that your vacuum is no longer working. Please email me directly at marya@garryvac.com so I can locate you in our dat...

#236614
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