I purchased this garry vac back in 2009. While it worked well, the switch that converts it from tools to floor would be very hard to turn. I contacted the company in 2011 to say the knob wouldn't turn on my vacuum. I was told to use force and it would go. I did and the knob busted off. Here's how the "free lifetime warranty was handeled. For a shipping fee of $50. they send you a replacement vac, you then have to pay to ship your current broken vac back to them.
Like an imbecile I did as such, of course my return shipping was less than their $50. (approximately $22. if memory serves correctly).
New vac arrived, without the main hose or accessories. I kept the hose from my old vac, packed it up and sent it back.
My credit card was charged $50. and then it was charged $120. - i called and they stated I didn't return the hose! Well I didn't receive one with the new vac. They did refund the $120, so i was only out $72.00 for a new sweeper.
2012 - If you receive a new replacement vac you have a free 60 day warranty on that. I was 4 days past, so it once again cost me $50. plus the return shipping. To fix the same issue. I wasn't going to do it, but I had just purchased 2 boxes their "free" bags. (far from free).
2014 - the hose cracked on the back as did side of the crevice tools. In order to get new tools you have to pay a separate shipping charge for each piece (I don't remember that price). ... New one on the way for $50.00. Showed up with NO HOSE AND NO TOOLS. The crevice tool arrived 2 weeks later but still no hose. They stated the hose was with the sweeper when it was sent. I must have been blind at the time because i checked every inch of the sweeper and couldn't find the hose. about 1 week later the hose arrived.
Guess what happened today? That's right the knob/switch broke off my vac. I'm just bought a shark.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss warranty issue of garry vacuum cleaner. Garry Vacuum needs to read this review and look into the issue (if any) according to poster's claims.
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