This is the third time that we have sent vacuum back at our expense plus shipping from their end - replaced the control *** by switching vacuums but the key is the time and expense is worthless since the control *** broke off again - this time gave up on the company - the problem is they use a cheap plastic part that they have refuse to knowledge is a badly engineer design for this application - this means once the *** breaks that the unit can only be used in either the floor mode or the hand tool mode - since the unit was bought for the suppose ability to easily switch between the two modes - what is most frustration is the lack of support and the complete lack of acknowledgement that they have a defective product.
Review about: Garry Vacuum Vacuum Cleaner.
Reason of review: Bad quality.
Monetary Loss: $150.
Preferred solution: Full refund.
I didn't like: Lack of quality.